Rottnest Fast Ferries

3) CANCELLATION & REFUND POLICY

Cancellation policy updated for COVID-19

Bookings made by overseas customers prior to 15th March 2020 whom are unable to travel due to the Australian Government restrictions are eligible for a refund less cancellation fee of $10.00 per person.
All bookings cancelled prior to one hour of departure will be issued a credit note valid for two years from the date of issue.
Except for the above points our normal cancellation policy remains valid.
a) All tickets and bookings are non-refundable. Provided that notification is received by Rottnest Fast Ferries over 1 hour prior to the scheduled departure date/time the amount paid for any unused ticket/service can be issued as a credit note for future ferry travel. Notification must be made by phone or at one of our office locations.

b) Cancellations must be advised at least 1 hour prior to a passengers onward voyage time.

i) Cancellations for helicopter tours and accommodation bookings must be notified 48 hours prior to a passengers onward voyage time.

c) Any amendments/changes made within 1 hour of scheduled departure time will result in the forfeit of all monies.

d) Refunds will not be made for inadvertently booking the wrong ferry time departure point or for personal reasons. Conditions a) b) and c) above still apply.

e) Cancellations once the scheduled onward voyage has been undertaken will result in the forfeit of all monies.

f) Credit notes are valid for a period of one (1) year from date of scheduled travel. No extensions can be offered on credit notes.

h) Credit card surcharge and postage and handling fees can not be refunded or credited.

j) Redemption of a credit voucher can only be made when booking via phone or at a Rottnest Fast Ferries office.

k) Unused portions of a credit note will be re-credited. Any unused portion of a credit note will have the same expiry date as the original.

l) For any voyage cancellations due to adverse weather conditions or mechanical failures that are entirely outside of passengers’ control passengers will be offered:

i) to transfer to another suitable voyage on the same day or;

ii) a full refund for any unused components of travel.

m) Helicopter flights have an alternative cancellation policy as per section 23