Rottnest Express - Ex Fremantle

PAYMENT, AMENDMENTS & CANCELLATION BY YOU

The table below outlines the following dependent on the Journey you have booked: (a) when you are required to pay the Price; (b) the terms on which you may request amendments: and (c) cancellation fees payable if you give notice or are deemed to have cancelled your booking.

Payment Guest AmendmentsGuest Cancellations
Ferry, tours and other services (other than accommodation)100% of the Price is due upon making a BookingAmendments permitted up to 1 hour prior to departure for ferry services only.Cancellations received:
more than 1 hour prior to departure: Credit Note issued for the Price received by us
less than 1 hour prior to departure or no-show: cancellation fee is 100% of the Price.

Ferry & accommodation100% of the Price is due upon making a Booking RequestAmendments permitted up to 1 hour prior to departure for ferry services onlyCancellations received:
8 or more days prior to departure: Cancellation fees equal to 50% of the price for accommodation. Receive a Credit Note for the full amount paid for ferry services
7 days or less prior to departure: Cancellation fees equal to 100% of the price for accommodation. Receive a Credit Note for the full amount paid for ferry services
Please note that:

Amendments are subject to availability and payment of any increased fare difference. An administrative charge of $5.00 may also be payable.
Cancellation of Additional Services are subject to the cancellation terms of the Additional Services Principal.
Cancellations must be made through our website (through the ‘Manage Booking’ portal), by telephone or in person at the Rottnest Express terminal
Northport Ferry Terminal Car Park is operated by Wilsons Parking and not us. We are unable to credit any unused parking fees under any circumstances.
CANCELLATIONS BY US

If we cancel your Journey for reasons other than Force Majeure (see below), we will endeavour to accommodate you on alternative dates. If that is not possible or if alternative dates are not suitable for you, then we will at your election refund you or issue you with a Credit Note equal to the Journey Price received by us.

To the fullest extent permitted by law, we will not be responsible for any other loss or costs you incur (for example, airfares not included in your Journey, insurance and visa expenses) if your Journey or particular Journey Services are cancelled for any reason.

AMENDMENTS BY US

Prior to travel

We may need to make amendments or modifications to the itinerary of your Journey and its inclusions and you acknowledge our right to do this. Most changes will not be significant. If we become aware of any significant changes to your Journey’s itinerary or its inclusions that materially detract from the overall characteristics or value of the Journey (where we determine it can still proceed), then we will notify you within a reasonable time and you may elect to:

proceed with the Journey, in which case we will refund you an amount attributable to the reduction in value determined by us acting reasonably; or
cancel your Journey, in which case we will refund you all payments received by us at that time.
If you do not make an election in writing within 7 days of us notifying you of the significant change (or within a reasonable shorter timeframe where the change is notified nearer to your Journey’s commencement), then you will be deemed to have elected to proceed with the Journey.

During travel

You acknowledge that the itinerary and/or the Journey’s inclusions may need to change during your Journey due to local circumstances beyond our reasonable control, including but not limited to poor weather and sea conditions. In these circumstances we will endeavour to make suitable alternative arrangements.

General

To the fullest extent permitted by law:

we will not be responsible for any omissions or modifications to the itinerary of your Journey or its inclusions due to Force Majeure or other circumstances beyond our control happening after we have confirmed your Booking. This includes any loss of enjoyment or distress caused by omissions or modifications;
if you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept; and
we will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change to the itinerary of your Journey or its inclusions.

Please see https://rottnestexpress.com.au/terms-and-conditions/ for full details