Rottnest Express - Ex Fremantle
Rottnest Express is Rottnest Island???s largest and most experienced cruise company, operating daily year-round services from three convenient locations in Perth and Fremantle. For endless fun, amazing wildlife encounters, or time to relax, Rottnest Island awaits you. Just a short ferry ride from Fremantle or Perth, Ro...ttnest Island has long been Western Australia's holiday destination of choice. view more info
For assistance with your booking call 1300 885 775 (+61 8 9460 4900)
Details
Hours: Monday to Sunday 7.30am - 5.00pm
Description
Travel with the largest, most experienced ferry company operating to Rottnest Island - travel with the best, Rottnest Express delivering more ferries, more often!
If wheelchair or scooter access is required Rottnest Express does have the facilities to accommodate passengers with disabilities on our vessels, such as wheelchair use, however not on all services. If you require special assistance when travelling with Rottnest Express, we kindly ask you to please notify us via our reservations line on 1300 467 688 during business hours before you make your booking. This allows passengers to receive the necessary service and departure terminal information. Failure to notify us of your requirements may result in the service being unavailable on arrival at the ferry terminal.
Cancellation Policy
We understand plans can change, so here are our conditions and policies
PAYMENT, AMENDMENTS & CANCELLATION BY YOU
The table below outlines the following dependent on the Journey you have booked: (a) when you are required to pay the Price; (b) the terms on which you may request amendments: and (c) cancellation fees payable if you give notice or are deemed to have cancelled your booking.
Payment Guest AmendmentsGuest Cancellations
Ferry, tours and other services (other than accommodation)100% of the Price is due upon making a BookingAmendments permitted up to 1 hour prior to departure for ferry services only.Cancellations received:
more than 1 hour prior to departure: Credit Note issued for the Price received by us
less than 1 hour prior to departure or no-show: cancellation fee is 100% of the Price.
Ferry & accommodation100% of the Price is due upon making a Booking RequestAmendments permitted up to 1 hour prior to departure for ferry services onlyCancellations received:
8 or more days prior to departure: Cancellation fees equal to 50% of the price for accommodation. Receive a Credit Note for the full amount paid for ferry services
7 days or less prior to departure: Cancellation fees equal to 100% of the price for accommodation. Receive a Credit Note for the full amount paid for ferry services
Please note that:
Amendments are subject to availability and payment of any increased fare difference. An administrative charge of $5.00 may also be payable.
Cancellation of Additional Services are subject to the cancellation terms of the Additional Services Principal.
Cancellations must be made through our website (through the ‘Manage Booking’ portal), by telephone or in person at the Rottnest Express terminal
Northport Ferry Terminal Car Park is operated by Wilsons Parking and not us. We are unable to credit any unused parking fees under any circumstances.
CANCELLATIONS BY US
If we cancel your Journey for reasons other than Force Majeure (see below), we will endeavour to accommodate you on alternative dates. If that is not possible or if alternative dates are not suitable for you, then we will at your election refund you or issue you with a Credit Note equal to the Journey Price received by us.
To the fullest extent permitted by law, we will not be responsible for any other loss or costs you incur (for example, airfares not included in your Journey, insurance and visa expenses) if your Journey or particular Journey Services are cancelled for any reason.
AMENDMENTS BY US
Prior to travel
We may need to make amendments or modifications to the itinerary of your Journey and its inclusions and you acknowledge our right to do this. Most changes will not be significant. If we become aware of any significant changes to your Journey’s itinerary or its inclusions that materially detract from the overall characteristics or value of the Journey (where we determine it can still proceed), then we will notify you within a reasonable time and you may elect to:
proceed with the Journey, in which case we will refund you an amount attributable to the reduction in value determined by us acting reasonably; or
cancel your Journey, in which case we will refund you all payments received by us at that time.
If you do not make an election in writing within 7 days of us notifying you of the significant change (or within a reasonable shorter timeframe where the change is notified nearer to your Journey’s commencement), then you will be deemed to have elected to proceed with the Journey.
During travel
You acknowledge that the itinerary and/or the Journey’s inclusions may need to change during your Journey due to local circumstances beyond our reasonable control, including but not limited to poor weather and sea conditions. In these circumstances we will endeavour to make suitable alternative arrangements.
General
To the fullest extent permitted by law:
we will not be responsible for any omissions or modifications to the itinerary of your Journey or its inclusions due to Force Majeure or other circumstances beyond our control happening after we have confirmed your Booking. This includes any loss of enjoyment or distress caused by omissions or modifications;
if you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept; and
we will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change to the itinerary of your Journey or its inclusions.
Please see https://rottnestexpress.com.au/terms-and-conditions/ for full details
Location
B shed, Victoria Quay, Fremantle WA 6168
Directions
Please check which terminal you are departing from as there are two different locations.
The B Shed departure point is opposite the E Shed Markets at Victoria Quay in Fremantle, can be reached by foot or FreeCat Bus.
Departure from Northport Terminal, North Fremantle, access via Tydeman Road, then follow Port Beach Road to Rous Head Road. Ample fee pay car parking is available.
Guests staying in Fremantle can book a free courtesy return coach pick up for the Northport ferry terminal only.
Map
Reviews
It's always great to know what others think. So here's some comments from those with experience here.
Guest Ratings
Trip to Rottnest Island
Took the ferry from Fremantle which was very quick and easy, however a little pricey. The Staff were very friendly and proficient with getting people off and on as well as providing bikes if you had hired one.Would highly recommend hiring a bike if you want to explore the island as it’s much more efficient and undemanding compared to walking.
The island itself is beautiful with lovely beaches to relax on and the ever famous adorable quokkas hopping around.
Loved our visit
One to remember!
All the crew and facilities were amazing and they even stopped for us to see some whales when spotted! The bike hire was brilliant also, such a great way to explore the island and it's beautiful sights!Total package!
We visited Rottnest Island for the first time and were recommend the services of Rottnest Express by the Perth information Centre.Total package was worth the money.
Trip on boat from Freemantle and a 3 hour bus tour on the island itself which was incredibly enjoyable.
Our host on the bus was fantastic along with the driver so sorry I can't remember their names... they have been doing the 'runs' for a long time however their obvious love of the job made our experience truly memorable.
Went off the beaten track and even discovered some whale's migrating back on their long journey home.
Really great day... amazing scenery... lots of places to eat and stay if you want. Can see the island on foot.. (too hard) and bikes (not easy) we did a little on foot and very glad that we had the comfort of the bus tour as it takes you over the entire island.
The ride on the boat was smooth sailing.. very busy on the day ... just excellent!