Applies to all bookings
Booking processing fees (2.5%) are non-refundable.
Guests are bound by the terms and conditions set by the property being booked through us, in addition to our cancellation and modification fees.
If the accommodation/tour provider booked does not correctly allocate your booking as per confirmed notification, then WA Holiday Guide does not accept liability for refunds, or providing an alternative.
Although this almost never happens, we are happy to assist in securing a suitable alternative and assist in mediation with the accommodation/tour provider booked. Where applicable and approved, transfer of booking payments to alternatives, or providing a refund where the accommodation/tour provider is at fault may be provided.
We are here to assist you as much as possible, whatever occurs with your booking.
Cancellations
Cancellations made up to and including your arrival/start date will incur a $55.00 AUD cancellation fee .
Modifications
Booking modifications made up to and including your arrival/activity start date will incur a fee of $25.00 AUD.