Busselton Jetty

Busselton Jetty Inc. (BJI) reserves the right to cancel any tour with or without notice as deemed necessary due to adverse weather, wind or ocean conditions and/or the well-being and safety of its patrons & staff.

If BJI cancels a train/tour, patrons will be offered:
a) change of time/date, or;
b) credit voucher (valid for 3 years)*
*Refunds will be given where people are unable to change or revisit within 3 years

Cancellations, made by the ticket purchaser, 24 hours or more prior to the scheduled train/tour departure time will be offered:
a) change of time/date, or;
b) credit voucher (valid for 3 years), or;
c) refund

Cancellations, made by the ticket purchaser, between 1 and 24 hours prior to the scheduled train/tour departure time, will be offered:
a) change of time/date, or;
b) credit voucher (valid for 3 years)
You must speak to a member of BJI's customer service team over the phone regarding a short notice cancellation. Voicemail, email or social media message is not sufficient notification.

BJI will not refund, reschedule or offer credit if you are a no show, cancel with less than 1 hours notice prior to the train/tour departure time, miss your purchased train/tour time or disagree with your compartment allocation on the train.

If BJI deems the weather and/or ocean conditions to be safe/appropriate, we will not refund, reschedule or offer credit should the conditions not be to your liking.

BJI may request to view the credit card used for booking, along with photo identification, to confirm ownership of the credit card. In the event that the card ownership cannot be verified, the original payment will be refunded and new payment required before tickets can be issued.

TERMS AND CONDITIONS OF ENTRY
Busselton Jetty Incorporated hereinafter referred to as BJI:
1.BJI accepts no liability for any loss, damage or injury arising from a visit or while on the premises;
2.It is a condition of entry that visitors observe all warning signs, off limit areas and City of Busselton laws pertaining to the use of the jetty;
3.This ticket must be retained by the holder as proof of purchase until their visit concludes;
4.In the event of cancellation due to weather or any cause beyond BJI’s control, ticket refunds and/or exchanges will be at the sole discretion of BJI;
5.In the event of lightning all visitors must vacate the jetty or make their way inside the Interpretive Centre or Underwater Observatory;
6.BJI reserves the right to deny access and/or eject visitors who are being a public nuisance, acting recklessly or failing to observe directions from staff, Jetty Hosts or signage
7.All visitors should be cognisant of the jetty’s condition regarding dress and physical requirements.

ABN 87 307 179 949
All prices include GST.