Willow Wood Glamping Retreat

Terms and Conditions
DEFINITIONS:
Booking means the period for which you have paid to stay at the Property.
Property means Willow Wood Glamping accommodation and estate and all fixtures, fittings, and equipment.
Management means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person visiting a Guest at the Property during the Booking.
Property and Cancellation Policies:
CANCELLATION OR VARIATION:
As a small luxury glamping business, we depend upon on maximising occupancy and cancellations often result in empty rooms due to booking lead in times. If you wish to vary or cancel your Booking, please contact us immediately. You may vary your Booking if you provide us with a minimum of 21 days notice. It is not possible to vary your Booking with less than 21days notice. For cancellations with 21 days or more notice the full amount paid will be refunded less a $75 administration fee using your original payment method. For cancellations within 21 days of your arrival all monies will be forfeited.

Bookings for the Christmas and New Year holiday period require 60 days notice of cancellation, or all monies will be forfeited. All cancellations must be received via email from the email address linked to the reservation. We strongly advise that you take out travel insurance to protect yourself against unexpected changes to your travel plans. A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights. We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.

It is your responsibility to comply with all Government (Federal and State) COVID-19 vaccination or testing requirements for entry into Western Australia or to access the Property.