Rustic Retreat Esperance

1. Definitions
“Booking” means the period for which you have paid to stay at the property.
“Property” means Rustic Retreat Esperance 25 Daphne Street Castletown WA 6450 and all
fixtures fittings and equipment.
“Management” means the owners and managers of the property.
“Guests” means the persons who stay overnight in the property during the Booking.
“Visitor” means a person a guest permits to visit the property during the booking.
2. Acceptance & Responsibility
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. Payment Option
A Deposit of 20% (minimum) must be received within 7 days after Management takes the Booking. Bookings are NOT confirmed unless and until this Deposit is received.
Payment in Full must be received NO later than 28days prior to your Check in date.
We accept Payment by the following methods: Visa MasterCard or direct deposit into our Pay Pal account being – rusticretreatesp@gmail.com
A credit card surcharge of no more than 2% will be levied to cover transaction costs associated with the credit card payments.
4. Security Property Bond
A credit card authorisation must be provided to Management upon confirmation of your booking for the Property Bond of $500.00. This will be held 1 day prior to your check in date.
Any loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakages damage or excess cleaning requirements extra guests or visitors beyond those declared theft of goods Fire or Water damage Electrical repair or damage due to misuse or excessive overloading relocation of furniture causing damage.
5. Check Out/Check In
Check In NO earlier than 2.00pm or 1400hrs.
Check Out NO later than 10.00am.
Late departure is subject to prior arrangement and availability and extra charges will apply.
You must notify Management of expected arrival time and advise a mobile contact number at least 1 day prior to your check in date.
6. Key Entry
Security Lock Box is situated at the front door entry of the property.
The 3 digit Access Code will be sent via text message to the provided Mobile contact number on your Date of Check In.
Please ensure the Keys are returned to the Secured Lock Box upon vacating and Securing the Property.
7. Pet Security Bond
A Security Pet Bond of $150.00 is required as an authorization on the provided credit card additional to the Security Property Bond.
Guests are required to ensure the Pet area is clean and tidy clear of any wastes/faeces.
All Pets are strictly OUTSIDE – under NO circumstances are Pets to enter the internal area
of the house.
8. Smoking
The Property does NOT allow Smoking inside the premises. An ashtray is provided in the Pergola/Courtyard area for butts. Thank You
9. Cancellation or Variation Policy
30 days’ notice prior to your check in date -No cancellation fee charged.
29days -14 days’ notice prior to your arrival date - Cancellation FEE - 30% of the Total Booking Fee will apply.
Less than 14days 100% Fee - Cancellations will NOT be accepted on the day of arrival or after your check in - Guests will
be liable for the charge of 100% of the Booked tariff of the total reserved stay under all circumstances.
A Variation of the Booking which reduces the number of Guests will be treated as a Cancellation of the Booking of those Guests.
We have a minimum night’s stay policy of 2 nights. No refund will be made for a variation to the Extent that it breaches our minimum night’s stay policy.
10. Unavailability
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. Fire storm damage etc. ) then the Management will inform you immediately and endeavor to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
11. Parties & Functions
Parties and functions require approval at the time of Booking and special conditions may apply including extra charges guests remain responsible for the persons attending no disturbance of neighbors no undue noise silence when entering and leaving the premises no behavior likely to cause damage to the property or offence or embarrassment to others all noise to cease by 11.30pm or 2330hrs.
Breach of this condition may result in immediate termination and eviction without refund and extra charges for security cleaning garbage removal wear and tear repairs etc.
12. Linen & Towels
We supply Linen blankets pillows and towels that must be left where supplied in the bedrooms or bathrooms on departure. Further linen may be supplied by contacting the Management. Beach towels are not included.

STRA Registration number STRA64509X8YBFJV