Mabu Buru Tours

Cancellations made more than forty-eight (48) hours prior to departure date may be made without penalty and a full refund will be given to the customer. Cancellations made within forty-eight (48) hours of departure date will result in a loss of total costs.

Weather cancellations: cancellations made by the operator due to weather conditions will entitle the customer to a full refund of the Fare Price. Please note that if the customer made the booking for a tour through a booking agent, all refunds of deposits and booking fees are to be obtained directly from the booking agent. Such booking agent may at their discretion retain a booking fee less than or equal to 100% of the total price.

Mabu Buru Tours reserves the right to cancel or postpone any tour due to cultural, seasonal, poor road conditions or any other unforeseen circumstances. 100% of the tour cost will be refunded or a credit given towards another tour.

Failure to show: it is the guest’s responsibility to ensure that they arrive on time at the nominated point of pick up or departure for the tour. Failure to do so will mean that the passenger forfeits the full fare price to the operator.

We require a minimum number of people to conduct our tours. If we do not reach our minimum, we will offer you the choice between a full refund or a rescheduled date that suits you.