Ningaloo Discovery Whale Shark Tours

Cancellations must be made in writing (post or email) and received by Ningaloo Discovery before the time constraints detailed in our cancellations and conditions policy. To avoid any miscommunication requests for cancellations or amendments over the phone will not be accepted.

At least a 50% deposit of the total booking fee is required to secure your booking. Remaining balance must be paid at least 7 days prior to your departure date. Ningaloo Discovery reserves the right to release any seats that remain unpaid within 7 days of the tour date.

Date transfers (rescheduling) are permitted up to 7 days prior to the departure date; any changes made 7 days - 48 hours prior will incur a $25.00 re-booking fee.

No rescheduling is permitted within 48 hours of the departure date.

Cancellations made 7 days - 72 hours prior to the departure date will result in the loss of 25% of the total booking fee.

Cancellations made 48 - 72 hours prior to the departure date will result in the loss of 50% of the total booking fee.

Cancellations made within 48 hours prior to the departure date will not be refunded.

Refunds onto credit cards due to customer cancellations will incur a $50.00 processing fee.

Missed tours cannot be refunded or rescheduled. If we are picking you up from the airport and your flight is delayed longer than half an hour we cannot delay our tour and will need to leave the airport (pick up fees and tour costs are non refundable in this circumstance for this reason we recommend travel insurance).

Promotional discounts apply to full priced adult fares and not valid during Australian school holiday periods.

All children under the age of 18 must be accompanied by a swimming adult on all Ningaloo Discovery tours.

Activities and itineraries are at the discretion of the skipper on the day (decisions will be made with guests best interests in mind. Safety and guest enjoyment will always be our priority).

Cruise departures are subject to weather conditions. Tour departures are subject to minimum numbers.

*Please note that we reserve the right to transfer guests between our tour vessels. This will be rare however if circumstances mean that conducting the tour on one vessel will be more safe and enjoyable than the other then we will take the necessary steps to ensure our guests experience is as safe and as enjoyable as possible. If minimum numbers are not met on one tour you will be offered a free upgrade to the tour of higher value. If you are transferred onto our powerboat due to slightly implement weather we will refund any difference in price. We guarantee that we will always do our very best to ensure you the most amazing day out on the reef as possible.